Customer Service Sales Associates
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Convergys
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| Post Date: |
Oct 03, 2012 |
| Job Type: |
Full Time/Part Time |
| Start Date:
| - n/a - |
| Salary: |
- n/a - |
| Location: |
Lubbock |
| Job Reference: |
- n/a - |
| Category: |
Call Center - CSR,Call Center Sales,Customer Service - CSR,Customer Service and Call Center,Sales |
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Description
We’re Convergys, we build relationships that create stronger, more effective, and more profitable connections between our leading clients and their customers. And we’re better at what we do than anyone else. If you can relate, we think it’s time to talk. We are currently hiring for:
Customer Service Sales Associates
Lubbock, TX
In this role, you’ll interact with customers via inbound calls and/or the Internet in order to resolve routine problems with products or services.
Responsibilities:
• Listen attentively to customer needs and concerns.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Meet customer requirements through first contact resolution.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer file.
• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
• Effectively transfer misdirected customer requests to an appropriate party.
• Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
• Maintain broad knowledge of client products and services.
Qualifications:
• High school diploma or GED
Check out our current jobs; apply online at www.careers.convergys.com.
Convergys is an Equal Opportunity Employer.
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Contact Details
Name: Convergys
Address: 3701 W Loop 289
City: Lubbock
State/Province:
Texas
Country: United States
URL: www.careers.convergys.com
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APPLY NOW
