An Inbound Sales Specialist at Wells Fargo is completely focused on satisfying all of Wells Fargo's customers' needs and helping them succeed financially while also meeting aggressive sales goals. Sales goals are measured daily and include number of solutions sold and profitability. Sales goals are also measured by the service quality of sales solution offered to customers, including consistently meeting all compliance, regulations and identification guidelines. 95% of the Sales Bankers calls will come from inbound calls that are transferred from the service department or customers who specifically request help with a particular product or service. Successful Sales Bankers will have the drive to achieve the highest level of performance (platinum or gold) without sacrificing customer service and are never satisfied with only copper or silver performance. While much of the job is responding to inbound calls, the most productive Sales Bankers also proactively reach out to customers who previously expressed an interest in a product or service. High performers also demonstrate solid knowledge of the financial products and services offered by Wells Fargo including home equity loans, CDs, savings and other types of accounts as well as insurance offerings.
We provide our Sales Bankers with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the Sales Bankers' career growth. Our successful bankers demonstrate self motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment.
Our Sales Bankers play a critical role in our customers' lives; therefore, predictable and reliable attendance is an essential function of the position.
Available schedules are 2:00PM-10:30PM.
Minimum qualifications include:
• Minimum 1 year sales experience.
• Proven record of achieving sales goals.
• Must be available to attend a paid 6 week training course from 8:00AM - 5:00PM, Monday - Friday.
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